Refund policy

Return and Refund Policy

At Legacy By Lauren, your happiness comes first. Every purchase is backed by our 100% Risk-Free Money-Back Guarantee.

30-Day Returns

You have 30 days from the date your order is delivered to request a return for a full refund. To be eligible for a refund, items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return

  1. Contact us through our contact page with your order number and the item(s) you would like to return.
  2. We will reply within 1-2 business days with return instructions and a prepaid return label for U.S. orders.
  3. Ship the item(s) back within 14 days of receiving the return label.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 5-7 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? Just start a return and place a new order for the item you want — this is the fastest way to get your new size.

Final Sale Items

Items marked as Final Sale at the time of purchase are not eligible for return or refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and we will make it right with a replacement or full refund at no cost to you.